March 2020

Digicel COVID-19 Update

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BEAT COVID-19
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At Digicel the health and well-being, of our staff, customers and communities, are always our main priority. In light of the current COVID-19 pandemic, we assure you that we remain committed to providing the services you need in the safest environment possible. 

While ensuring business continuity so that the essential services we deliver will remain unaffected, it is important that we point out essential services to the public as a service provider. We encourage you to take advantage of our digital facilities available to you. 

Here are some convenient ways to top up your account:

  • MyDigicel App – ( You can top up or send credit with a credit card via the app)
  • Republic Bank of Anguilla’s ATM
  • Local supermarket vendors 
  • Credit U – Credit U allows you to share/transfer credit from your own post-paid or prepaid account to a friend’s or family member’s prepaid account, using your Digicel phone. You may transfer any amount $5 or more to your friend or family member.
  • Dial *128*1264xxx, the receiver’s number xxx , the amount you want to send,  # and press send.  (E.g. To send $100 to 5817500: *168*12645817500*100#) 
  • Credit me – The Credit Me service enables you to send a request to your friends and family in the British Virgin Islands or abroad to send you Digicel credit. *Only Digicel prepaid customers can request credit via the “Credit Me” service. In order to request credit, your account balance must be less than $1.
  • Dial *127*1264, the receiver’s number, *, the amount you want to get, #, and press send (E.g To ask for $100 from 5847500 dial *127*12645847500*100#) 

Here are some convenient ways to pay your bills:

  • MyDigicel App – ( Bill payments can be paid with a credit card via the app)
  • NCBA’S Online banking platforms
  • Digicel Drop box – (Located outside the Digicel Retail Store in The Valley)

If you have any queries, we can be reached! 

How to contact us:

From your mobile phone (8am -12pm) Dial 264 584 8326

From mobile assistance (8am -8pm) Dial 100 

For H&E assistance (8am -8pm) Dial 111

You can also reach us on our social media platforms or via email.

For more contact details: www.digice[email protected]/ai)

Additionally, you can contact the Health Authority of Anguilla via 

COVID19 HOTLINE 584 – HAND (4263)

Digicel urges you to stay in the loop on all Digicel’s social platforms @DigicelAnguilla for daily updates. It is imperative that at this time you stay safe and stay connected to your friends and family. 

#SocialDistancing

#StopTheSpread

#PreventionStartsWithYou

Whats in the pipeline for our loyal Digicel customers ?

Lower rates, Bonus minutes, FREE calls, Discounts on handsets, FREE Data, More help, H&E Offers.

What we’ve been doing:

With our employees and customers our top priority, in light of the Coronavirus situation, we have activated our Core Crisis Management Committee response.

It’s important to point out that, as a provider of essential services to the public, we have a duty of care to keep our business running no matter what.

Indeed, at a time like this, the services that we provide to customers could not be more vital or more needed. We take that responsibility very seriously. 

Likewise, we’re taking this situation very seriously and doing everything we can to prepare our business and prepare ourselves.

As we activate our business continuity plans and protocols across the region to ensure a co-ordinated and proactive response, we have taken specific actions.

These include; 

  • imposing a ban on employee travel;
  • activating remote working where necessary; 
  • informing and educating our staff on good hygiene and prevention measures;
  • cancelling all planned large-scale events and training sessions;
  • digitalizing customer transactions and services (Online & Via Mobile applications);

Instructing employees to seek medical attention if they feel unwell and to not report for work until they are cleared by a medical professional.

We have enhanced our standards and procedures for hygiene, handwashing and sanitation and increased the frequency of cleaning and disinfection of high-touch surfaces in our office and retail environments.

We are reducing the distribution of printed materials in order to limit transmission via these surfaces.

The company doctor is on stand-by and has agreed to facilitate staff check-ups as often as necessary

Measures have been put/being put in place to ensure Social Distancing and good hygiene practices are observed at all Digicel locations.

We have also teamed up with the Health Ministries across the region to deliver timely and accurate information to the public.

Business continuity is paramount for us; with the situation ever-developing, we will continue to enhance and evolve our response as time goes on and we will provide updates as appropriate.

For more details, visit our website www.digicelgroup.com/ai 

Click the link to learn more about how we are responding.https://www.digicelgroup.com/ai/en/explore/articles/news-and-community/2020/march/covid-19.html