March 2020

Digicel Corona Virus Update

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BEAT COVID-19
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Dear Valued Customer,

At Digicel the health and well-being, of our staff, customers and communities, are always our main priority. In light of the current COVID-19 pandemic, we assure you that we remain committed to providing the services you need in the safest environment possible.

Following the guidelines outlined by our local health authorities, we have increased the sanitization of all high-traffic touch points at our store and offices as well as provided our customers with digital ways to stay connected while staying safe.

We will continue to monitor the developments regarding the Coronavirus locally and around the world and be guided by our local Government and health authority.

We place the highest value on the safety of our teams and our customers and as such we have already put in place plans to manage and mitigate any risk during this period, while ensuring business continuity so that the essential services we deliver will remain unaffected.
We encourage you to use, wherever possible, our online facilities for top-up and any queries you might have.

Our digital facilities for prepaid and post-paid include:

• Credit U / Credit Me
• Online Web Top-Up ([email protected]/ai) • MyDigicelapp

If you have any queries, our 100 number will be available, however due to the influx of calls during this period you may experience a longer delay than usual. Alternatively, we invite you to reach out to us using the Live Chat feature on our website (www.digicelgroup.com) or the MyDigicelapp. You can also reach us on our social media platforms or via email.

How to contact us via phone:
From your mobile phone (8am -12pm) Dial 264 584 8326
From mobile assistance (8am -8pm) Dial 100
For H&E assistance (8am -8pm) Dial 111
You can also check out our website for more contact details: [email protected]lgroup/ai)

Thank you so much for your patience and understanding and we assure you that we are committed to ensuring you continue to receive the very best service from us.

Remember: Prevention starts with you.

Best regards,

Kerchelle Jn. Charles- Hodge CEO of Digicel Anguilla