March 2020

NCBA introduces Social Distancing


Dear Valued Customers, as a follow up to our press release, NCBA is continuing to monitor the Coronavirus situation closely. In order to ensure the safety of our valued customers, our staff and the community as a whole, we have decided to implement and encourage social distancing. It has been agreed by the leading health authorities, World Health Organisation (WHO) and the Center for Disease Control (CDC) that with effective social distancing the spread of the coronavirus disease (COVID-19) can be slowed or minimized. Beginning Thursday, March 19th 2020, your bank will be implementing the Social Distancing Protocols at both of its branches.

The Protocols as follows:

  1. A limited number of customers will be allowed at any given point in the branches to conduct their banking business. A distance of 3 to 6 feet between customers and staff will be encouraged.
  2. All customers are to use the markings provided in the lobby ‘Please Stand Here’ and assigned seating areas.
  3. Senior Citizens and pregnant women will be given priority in the processing of their transactions.
  4. The Bank Ambassador, along with our Security Guards will manage the flow of customers inside the bank and on the bank’s external premises.

The above social distancing measures will significantly impact the speed with which service is delivered to you, but we want to assure the public that these measures have been implemented for your continued protection.

We therefore encourage our customers to sign up and utilize the following alternative banking channels to conduct their banking business:

  1. Online banking to conduct a number of transactions:
    • Account inquiries
    • Transferring funds between your accounts
    • Paying your utility bills
    • Initiating international wire transfers and making third party payments using the secure message online option
    • Making your credit card and loan payments.
  2. ATMs island-wide for withdrawals, deposits and account inquiries.
  3. Debit and credit cards to make purchases at our local merchants.
  4. Use of night depository, point of sale and e-commerce services by our business clients.

NCBA is firmly committed to ensuring that our residents remain safe and we therefore encourage the general public to adhere to all health and safety guidelines in an effort to protect ourselves, our families and Anguilla as a whole.
NCBA …’Here to stay”!